Refund policy

Requesting a refund

Paddle is the merchant of record for LoopChatX payments. Submit a refund request using the support link in your Paddle receipt or at paddle.net and include the transaction details shown on the receipt. Requests are reviewed under this policy, Paddle’s buyer terms and applicable consumer law.

Failed ban removal

A completed one-time payment is eligible for refund review when a verified technical failure prevents the specific eligible temporary ban from being removed. Duplicate or incorrect charges should also be reported promptly. Do not attempt another payment while the first transaction is still being verified.

When a refund is not automatic

A later or separate moderation action does not reverse an earlier successfully delivered ban removal. Refunds are not automatic because access was later restricted again, the original temporary ban would otherwise have expired, or the user changed their mind after the paid removal was delivered. Severe and permanent bans are not eligible for paid removal. These terms do not limit rights that cannot legally be excluded.

Subscriptions

No subscription is currently offered. Before any subscription launches, its billing interval, renewal, cancellation and applicable refund terms will be displayed before checkout and added to this policy.

Refund timing

Approved refunds are returned through Paddle to the original payment method. Processing time depends on the payment method and financial institution. Paddle sends confirmation when a refund is issued.